Commercial Trading Terms
and Conditions (B2B & Brokers)
These Terms apply to all waste collection, transport and management Services provided by KwikTip Limited to business Customers and Brokers. By placing a Booking or Order you agree that these Terms form the entire agreement between you and the Company for those Services and override any other terms unless expressly agreed in writing by a director of the Company.
01
Definitions
| Term | Meaning |
|---|---|
| Company / We / Us | KwikTip Limited, the contracted waste collector and service provider. |
| Customer | The party contracting with the Company for the Service (which may be the Producer or a Broker acting as principal). |
| Producer | The entity generating the waste requiring collection and/or disposal. |
| Broker | A party arranging waste management Services between the Company and a Customer/Producer; a Broker is treated as the Customer where it contracts with the Company and remains liable as set out in these Terms. |
| Service / Services | Any waste collection, transport, storage, treatment, management or related activity performed by the Company. |
| Booking / Order | A request for Services accepted by the Company by purchase order, written acceptance, online booking or payment. |
| RAMS | A site- or task-specific Risk Assessment and Method Statement agreed between the parties for non-standard work. |
| Manual Handling | Handling of items within safe manual handling limits and good practice (HSE guidance), without mechanical lifting aids. |
| Mechanical Handling | Handling requiring lifting equipment such as a tail-lift, pallet truck or other lifting aid (for example heavy or bulky items). |
| Rate Card / Schedule | The Company's current schedule of charges, surcharges and replacement costs, published at commercial.kwiktip.co.uk or otherwise notified to the Customer, and forming part of these Terms. |
| Prohibited Items | Waste outside the agreed description/codes or the Company's permits, exemptions or licences. |
| Working Days | Monday to Friday (and Saturday morning where operating), excluding UK public holidays. |
| Non-Conformance | Any deviation from the agreed waste description, packaging, condition, classification or access assumptions. |
02
Basis of Contract and Quotations
2.1These Terms form the sole basis of all waste Service contracts between the Company and the Customer and override any other terms and conditions, including the Customer's purchase terms, unless expressly agreed in writing by the Company.
2.2Quotations are valid for 40 days unless stated otherwise and are subject to these Terms.
2.3Placing a Booking or Order (by purchase order, written acceptance, online booking, or payment of any amount towards the Service) constitutes agreement to these Terms and acceptance of the applicable Rate Card.
2.4New or non-account Customers must pay in full before collection unless otherwise agreed in writing.
2.5Quotations and prices are based strictly on the information provided by the Customer/Producer at the time of quotation (including waste type, codes, weight, packaging, access, floor level and handling requirements). Final charges may change if the actual waste, weight, time, access, distance or handling required differs from the Booking.
2.6Adjustments to charges for under-collections will only be made where the difference exceeds £150 (general waste) or £250 (hazardous waste). Additional or extra charges are payable in full regardless of value.
2.7The Rate Card in force at the date of Booking shall apply. A copy is available on request and is deemed accepted by the Customer when placing the Booking.
03
Responsibilities and Duty of Care
Customer / Producer
3.1Provide full and accurate waste descriptions, appropriate EWC codes, site contact details, access information and any known hazards or restrictions.
3.2Report any access restrictions, parking limitations or risk of fines in advance. The Customer shall reimburse the Company for unavoidable parking fines, penalties, congestion charges or other third-party charges incurred while providing the Services.
3.3Apply the waste hierarchy, comply with all legal duties of care, and ensure that waste is stored and segregated appropriately pending collection.
3.4Properly segregate, package and label waste in compliant containers, and allow safe, unobstructed access to the waste and collection point at the agreed times.
3.5Ensure only the described waste (by code) is placed in each container; Prohibited Items and mixed prohibited waste streams are not permitted.
3.6Maintain transfer records (minimum 2 years for non-hazardous, 3 years for hazardous waste) and provide evidence promptly on request.
3.7Promptly inform the Broker and/or Company of any changes to waste, access, volume, packaging or site conditions before the scheduled collection.
Broker
3.8Where a Broker arranges the Service, the Broker is responsible for passing accurate information and documentation between the Producer and the Company and ensuring that the Producer understands and complies with these Terms.
3.9The Broker remains liable under clause 16 for misclassified, mis-described or non-compliant waste and for any losses arising from information it has supplied or failed to supply.
Company
3.10Deliver all Services in compliance with applicable environmental, transport and health and safety law, apply the waste hierarchy, and only transfer waste to authorised, permitted or licensed sites.
3.11Maintain duty of care documentation required for the Services provided and retain records in accordance with applicable law.
3.12The Company may take photographs or videos of waste, site conditions, access points and non-conformance for operational, evidential and compliance purposes. Such records may be shared with the Customer, Brokers, subcontractors, regulators, insurers or legal advisers as necessary.
04
Health, Safety, Site Access and RAMS
4.1The Customer/Producer is responsible for providing safe access to the collection point and for informing the Company in advance of all site-specific hazards, access restrictions, item weights and dimensions, floor levels, and any need for specialist or Mechanical Handling.
4.2Unless expressly agreed otherwise in writing, all quotations and Services are provided on the basis of standard ground-floor / kerbside access and standard Manual Handling only. Any requirement for work beyond this (including upper floors, basements, restricted spaces, or Mechanical Handling) must be disclosed at the quotation stage so that a RAMS and price can be prepared.
4.3Where the Customer requires the Company to work to a specific RAMS, or where the waste includes heavy, bulky, awkward or hazardous items requiring Mechanical Handling, this must be requested and the relevant information provided at the time of Booking so that an appropriate RAMS can be prepared, reviewed and priced.
4.4In the absence of a RAMS request by the Customer, the Company's standard Manual Handling rules, health and safety procedures and safe systems of work shall apply. The Company shall not be obliged to undertake any handling beyond safe Manual Handling limits or any activity that it reasonably considers unsafe or non-compliant.
4.5The Company and its operatives may refuse to start, suspend or stop any work which they reasonably consider unsafe, non-compliant, or for which the required access, information, documentation or equipment has not been provided. In such cases a wasted-journey / abortive-works charge and any direct costs shall apply under clauses 6 and 7, and the Company shall have no liability to the Customer for any resulting delay or non-performance.
4.6The Customer/Producer shall ensure a safe working environment at the site in accordance with the Health and Safety at Work etc. Act 1974 and related legislation, and shall indemnify the Company against all claims, losses and costs arising from unsafe site conditions, undisclosed hazards or breach of health and safety duties.
4.7Nothing in these Terms requires the Company to carry out any activity that would breach health and safety law, transport law or its own safe systems of work, and the Company's decision on safety matters shall be final.
05
Service Provision and Performance
5.1Services are subject to operational capacity, legal compliance, appropriate permits, licences, exemptions, and all required documentation and consents (including waste transfer notes, consignment notes and safety data sheets).
5.2Collection and delivery times are estimates only. The Company will use reasonable efforts to meet agreed dates and times but shall not be liable for compensation for minor delays or variations.
5.3Where the Company is prevented, delayed or hindered in providing Services by the acts or omissions of the Customer, Producer or Broker, or by third-party issues beyond its control, the Company may charge for wasted time and costs and adjust the schedule accordingly.
06
Labour, Access and Time-Based Charges
6.1Charges are based on the original waste and site description and the standard access and Manual Handling basis set out in clause 4.
6.2The Company allocates a specific amount of time per Booking (including a short initial period for vehicle checks and assessment). Where actual time on site exceeds the allocated time due to access issues, delays, waiting time, additional sorting, repackaging, documentation checks or other factors not disclosed at quotation, the Company may charge additional Labour and waiting-time fees at the rates set out in the Rate Card.
6.3Waiting time exceeding 15 minutes from the scheduled arrival time, where caused by the Customer or site conditions, is chargeable at Rate Card rates.
6.4Failure to provide access at the arranged time, or failure to provide the agreed waste in the stated location and condition, may incur a wasted-journey fee under clause 7 in addition to any time-based charges.
07
Cancellations, Wasted Journeys and Emergency Call-Outs
Cancellation and Rescheduling
| Notice / Situation | Charge |
|---|---|
| Cancellation more than 48 hours before the scheduled collection date | No cancellation charge (subject to any non-recoverable third-party costs already incurred) |
| Cancellation 24–48 hours before the scheduled date | 20% of total Booking value |
| Cancellation less than 24 hours before the scheduled date (including same-day) | 50% of Booking value plus any direct costs and wasted-journey fees |
| Cancellation after arrival on site or refusal of access | 100% of Booking value plus wasted-journey fee and direct costs |
7.1The above charges are genuine pre-estimates of the Company's loss and costs arising from late changes and are agreed by the Customer as reasonable.
Wasted Journeys
7.2Where the Company attends site but cannot carry out the Services due to access issues, unsafe conditions, Prohibited Items, inadequate packaging, missing documentation, or any other Customer-related cause, a wasted-journey fee will apply (currently £65 plus any additional costs such as tolls, fines, extra travel or labour, as set out in the Rate Card).
7.3Where partial completion occurs, the Company may charge for work completed plus wasted-journey or abortive-works costs.
Emergency / Same-Day Call-Outs
7.4Emergency or same-day call-outs may incur a surcharge of 50–100% of standard rates, depending on timing, distance, risk and resource requirements. The surcharge will be quoted or notified before or at the time of Service where reasonably practicable.
08
Waste Non-Conformance
8.1Waste must be accurately described before collection, including type, hazard classification, EWC codes, packaging, approximate weight and any known contaminants.
8.2For non-conforming, excess, mis-described, contaminated or poorly packaged waste, the Company will issue a Non-Conformance Report, with photographic or other evidence where reasonably practicable.
8.3If the Customer or Producer holds a valid permit, exemption or licence to handle the non-conforming waste it may elect to take back the waste at its own cost within a reasonable period. Otherwise, the Company may handle, repackage, transport, quarantine and dispose of the waste and surcharges will apply automatically at the appropriate Rate Card rates.
8.4The Customer must respond to a Non-Conformance Report within 3 Working Days of issue. If no reply is received within that period, the Customer is deemed to accept the Company's classification, surcharges and related invoice for handling and disposal. The Customer agrees that this timeframe is reasonable given regulatory and operational constraints on waste storage and disposal.
09
Containers and Bins
9.1All bins, containers, cages and similar equipment supplied by the Company remain the property of the Company unless expressly sold to the Customer. The Customer must not transfer, sell, loan or dispose of such items without the Company's written consent.
9.2Delivery and collection of containers are to one agreed point per Order unless otherwise stated. Additional delivery or collection points, movements or relocations may be charged extra at Rate Card rates.
9.3The Customer is responsible for loss, theft or damage to Company containers while in its custody or control, and will pay replacement or repair costs per the Rate Card.
9.4Overfilling, incorrect loading, contamination, blocked access, or manual interference with containers may incur fees, and the Company may refuse collection where it considers loading unsafe, overweight or non-compliant. Minimum charges per Booking apply regardless of actual volume collected as set out in the Rate Card.
10
Hazardous Waste, ADR and Documentation
10.1Hazardous waste must be segregated and consigned in UN-approved, ADR-compliant containers, correctly labelled and packaged in accordance with applicable regulations, guidance and the Company's instructions.
10.2The Customer/Producer must provide consignment notes, current safety data sheets and all necessary documentation before or at the time of collection. The Company may refuse to uplift hazardous waste where documentation is incomplete or inaccurate.
10.3Delays over one hour for hazardous collections, where caused by the Customer or site conditions, incur demurrage charges per the Rate Card.
10.4Repackaging, relabelling, remediation or separation of hazardous waste undertaken by the Company due to improper presentation or documentation is chargeable at Rate Card rates and may require additional time and attendance fees.
11
Lithium-Ion Battery Collection
11.1Lithium-ion and similar batteries must be packed in dry, waterproof, clean plastic containers, with terminals isolated (for example by taping) and appropriate non-combustible absorbent material used to prevent short-circuit and thermal run-away risk.
11.2The Company reserves the right to refuse unsafe or non-compliant batteries at any time and to charge for time and attendance where batteries are refused due to Customer non-compliance.
12
Subcontracting
12.1The Company may subcontract any part of the Services to authorised and permitted carriers, transfer stations or treatment facilities as required for operational or regulatory reasons.
12.2Subcontracting does not absolve the Company of its legal responsibilities under environmental and transport law, but the Customer acknowledges that certain duties are shared between Producer, Carrier and Treatment operators under statute.
12.3Subcontractors engaged by the Company must hold Employers' Liability insurance of not less than £10,000,000 and Public (including Pollution) and Products Liability insurance of not less than £2,000,000, together with an indemnity to principal where applicable. Labour-only subcontractors must comply with the Company's Health & Safety Policy as if employees.
13
Title and Risk
13.1Risk in the waste (including responsibility for classification, packaging and compliance with duty of care) remains with the Customer/Producer until the waste is accepted by the Company at collection, as evidenced by the Company's records and documentation.
13.2Ownership of waste transfers to the Company only on acceptance at collection, subject to correct classification and compliance with these Terms. The Company may refuse title to non-conforming, mis-described or Prohibited Items and require the Customer/Producer to take back such waste at its own cost.
13.3Non-conforming waste remains the Customer's responsibility unless and until the Company agrees in writing to accept title and risk, in which case surcharges and additional costs will apply.
14
Pricing, Invoicing and Payment
14.1All prices and charges are exclusive of VAT unless expressly stated otherwise. VAT will be added at the applicable rate.
14.2Account holders: standard payment terms are 30 days from the end of the month of invoice, unless otherwise agreed in writing.
14.3Non-account Customers: payment is due in full before collection, or on site by agreement.
14.4Minimum charges, weight allowances, volume rates, time-based charges, hazardous waste fees and difficult-waste surcharges are as set out in the Rate Card and may be updated from time to time.
14.5Prices may vary due to changes in disposal, treatment, fuel or regulatory costs or changes in law exceeding 5%. The Company may apply surcharges and adjust rates accordingly, giving reasonable notice where practicable.
14.6Late payments incur interest at 2% per month on the overdue balance. In addition or in the alternative, the Company may claim interest, statutory compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 and related regulations.
14.7The Company may invoice at any time after providing the Services, or in advance for pre-booked or periodic Services. Invoices must be paid within the agreed credit period.
14.8All sums due to the Company are payable in full without set-off, deduction or withholding by the Customer, except as required by law. The Customer may not assert any credit, counterclaim or back-charge to justify withholding payment.
14.9The Company may carry out credit checks with credit reference or other agencies and may vary, suspend or withdraw credit facilities at its discretion where the Customer's credit status changes or is considered adverse. Any reduction or withdrawal of credit may render outstanding balances immediately due.
15
Acceptance, Refusal and Quarantine
15.1The Company may refuse or quarantine any unsafe, mis-described, non-compliant or Prohibited waste, including mixed streams that cannot lawfully be accepted under the Company's permits.
15.2Where waste is quarantined, the Company may investigate its nature, classification and origin and charge for related handling, storage, testing, documentation and disposal.
15.3All costs, charges and losses arising from refusal or quarantine, including additional transport, treatment and disposal, are recoverable from the Customer and/or Broker in accordance with these Terms.
16
Liability, Indemnity and Insurance
16.1The Customer and/or Broker (as applicable) shall indemnify and keep indemnified the Company against all losses, claims, liabilities, fines, penalties, damages and costs (including legal and professional costs) arising from: misclassified, mis-described or non-compliant waste; unsafe site conditions; undisclosed hazards; breach of duty of care; or the Customer's or Broker's breach of these Terms or law.
16.2The Company shall not be liable to the Customer for any indirect or consequential loss, or for loss of profit, revenue, anticipated savings, opportunity or business, whether arising in contract, tort (including negligence), misrepresentation or otherwise.
16.3Subject to clauses 16.2 and 16.4, the Company's total aggregate liability to the Customer for claims relating to property damage, pollution or third-party injury shall not exceed the limits of its relevant insurance cover (currently £5,000,000 public liability and £10,000,000 employers' liability); and for all other claims (including service performance, delay, non-performance and economic loss) shall not exceed the greater of: (a) the total charges paid by the Customer for the relevant Services in the 12 months preceding the date of the event giving rise to the claim; or (b) £50,000 — in respect of each claim or series of related claims.
16.4Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.
16.5The Company holds Employers' Liability insurance of £10,000,000 and Public and Products Liability insurance of £5,000,000 (any one occurrence) under its Combined Liability policy. Brokers are expected to hold appropriate professional indemnity cover and regulatory insurances.
17
Suspension, Set-Off and Lien
17.1The Company may suspend Services where any sum due from the Customer is overdue, or where the Customer is in material breach of these Terms, until the matter is resolved or payment is received.
17.2All sums due to the Company are payable without set-off, deduction or withholding. The Company may set off any amount it owes the Customer against any sums the Customer owes the Company.
17.3The Company may exercise a lien over any Customer property, containers or materials in its possession in respect of unpaid sums, subject to its statutory duty of care in relation to waste. The Company may, after reasonable notice, sell or dispose of such property to recover unpaid sums and associated costs.
18
Data Protection
18.1Both parties shall comply with the UK GDPR, the Data Protection Act 2018 and any applicable data protection legislation in relation to personal data processed under or in connection with these Terms.
18.2The Company may process personal data of the Customer's staff, contacts or representatives for the purposes of providing Services, managing accounts, compliance, credit-checking and marketing similar services.
18.3Data may be shared with subcontractors, brokers, credit reference agencies, insurers or regulators where necessary for compliance, credit management or provision of the Services.
18.4The Customer may opt out of marketing communications at any time by notifying the Company.
19
Termination and Force Majeure
19.1The Company may terminate the contract or any individual Booking immediately by written notice where the Customer repeatedly breaches these Terms, fails to remedy a material breach within a reasonable time, or becomes insolvent, enters administration, or ceases trading. Invoices and sums already due remain payable.
19.2Neither party shall be liable for delays or failures in performance to the extent caused by a Force Majeure Event, meaning any event beyond its reasonable control including extreme weather, fire, flood, explosion, terrorism, war, civil commotion, strikes, lock-outs, pandemics, regulatory changes, or failure of public utilities or transport networks.
19.3If a Force Majeure Event lasts more than 30 days, either party may terminate the affected Services by written notice without further liability (other than sums already due and payable).
20
Notices
20.1Notices under these Terms must be in writing and sent to the parties' registered office addresses or last-notified business addresses, or to the email address notified for contract communications.
20.2Notices are deemed received on the next Working Day after sending by email, or three Working Days after posting by first-class post, provided appropriate proof of sending can be produced.
21
Governing Law and Dispute Resolution
21.1These Terms and any dispute or claim arising out of or in connection with them or the Services (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
21.2The parties shall first escalate any dispute to senior management for good-faith discussion. If not resolved within 30 days, the parties shall consider mediation using a mutually agreed mediator before issuing proceedings, save in cases of urgency (for example injunctions or debt recovery).
21.3The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.
22
General Provisions
22.1No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any such right or remedy preclude any further exercise.
22.2If any provision or part-provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted to the minimum extent necessary, but the remaining provisions shall continue in full force and effect.
22.3These Terms, together with any written Service agreement, quotation and Rate Card referenced in the Booking, constitute the entire agreement between the parties in relation to the Services and supersede all previous drafts, agreements, understandings or arrangements relating to the same subject matter. In the event of any conflict between these Terms and any other KwikTip terms, these Commercial Trading Terms and Conditions shall prevail for B2B and broker Services.
22.4The Customer may not assign, transfer or subcontract any of its rights or obligations under these Terms without the Company's prior written consent, which may be withheld at the Company's discretion. The Company may assign, novate or subcontract its rights and obligations under these Terms to another organisation, provided this does not materially adversely affect the Services.
22.5No term of these Terms is enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.
22.6The Company will give at least 30 days' notice of any material changes to these Terms applicable to ongoing contracted Services, by email or by publication on its website.
Signed for and on behalf of KwikTip Limited
Name
Tyler Bloomhill
Title
Managing Director
Date
01 May 2026
